Shared Services Spectrum

Problem Addressed

A broad spectrum of shared activity  / ‘shared-ness’ is loosely labeled under the popular and too easily repeated mantra of ‘shared services’. It is therefore essential to get to the bottom of what is intended and what might therefore be involved – which will have implications at all levels from governance to cost.

Method Proposed

The columns represent four distinctive points on the spectrum of what extend of sharing is intended. These distinctions were emphasised specifically by the work of Bloomsbury and WHELF.

The rows represent the different aspects of the service to which sharing might be applied – each of which can be considered independently (with the exception of software and hardware in the case of a single shared system).

The objective of the method is therefore to locate the proposed service in one or more cells of the matrix. If that does not work, you can add your own columns and rows – but be careful to be rigorous in so doing.

Shared Services Spectrum Illustration

This method is used or referenced in the following LMS Change Case Studies

Examples of Use

Other References

This method builds on the spectrum modeled by Welsh Higher Education Libraries Forum (WHELF)

Shared Services Spectrum Illustration 2